1.1. Refunds are available for books subjected to the terms outlined below.
1.2. All refund requests must be submitted within 30 days of the purchase date.
1.3. Proof of purchase is required for all refund requests.
Refund Process
2.1. To initiate a refund, customers must contact our customer service team at info@al-ameen.com.ng with their order number and reason for the refund request.
2.2. Once the request is reviewed and approved, further instructions for returning the book.
2.3. Refunds will be issued to the original payment method used during the purchase.
Damaged or Defective Items
4.1. If a book arrives damaged or defective, please contact our customer service team within 7 days of receiving the item.
4.2. Provide photos of the damaged or defective item along with your order details.
4.3. We will arrange for a replacement or issue a full refund, including any shipping costs incurred.
Exclusions
5.1. Refunds are not available for items purchased from third-party sellers or marketplaces.
We strive to ensure customer satisfaction with every purchase. If you have any questions or concerns regarding our refund policy, please contact our customer service team at info@al-ameen.com.ng.
Thank you for shopping with us!
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